coebet Privacy Policy

1. Who We Are

coebet is an online casino and sports betting platform accessible at coebet.vip. We serve players across Bangladesh, offering slots, live casino tables, cricket betting, crash games, and other gaming products. For the purposes of this Policy, coebet is the data controller responsible for determining how and why your personal data is processed.

If you have any questions about this Policy or how your data is handled, please contact us directly at [email protected]. We aim to respond to all privacy-related enquiries within five business days.

2. Information We Collect

When you interact with the coebet platform, we may collect the following categories of personal data:

• Registration Data: Full legal name, date of birth, gender, nationality, city of residence (e.g., Dhaka, Chittagong, Sylhet, Khulna), and email address provided during account creation.
• Identity Verification Data: National ID card number, passport details, or other government-issued identification documents submitted to verify your identity and confirm that you meet the 21+ age requirement.
• Contact Information: Mobile phone number and email address used for account communications, security alerts, and promotional messages (where consent has been given).
• Payment Data: Mobile wallet identifiers (bKash, Nagad, Rocket, Upay account numbers), bank account references, transaction amounts, dates, and reference codes. We do not store full card numbers or mobile wallet PINs.
• Gaming Activity Data: Bet history, game session logs, wagering amounts, win/loss records, bonus redemption history, and responsible gaming tool usage.
• Technical Data: IP address, device type, operating system, browser type, screen resolution, and session timestamps collected automatically when you access the platform.
• Communications Data: Records of messages, emails, and support tickets exchanged between you and the coebet support team.
• Cookie and Tracking Data: Session identifiers and functional cookie data used to maintain your login session and platform preferences. See Section 9 for full cookie details.

3. How We Use Your Information

coebet uses the personal data we collect for the following specific purposes:

• Account Management: To create, maintain, verify, and close your coebet account in accordance with our Terms & Conditions.
• Identity and Age Verification: To confirm that you are at least 21 years of age and that your identity matches the information provided during registration.
• Payment Processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain accurate transaction records.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, money laundering, and other prohibited conduct on the platform.
• Responsible Gaming: To monitor gaming behaviour, apply self-imposed limits, identify signs of problem gambling, and intervene where required under our responsible gaming obligations.
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance.
• Legal Compliance: To comply with applicable laws, regulatory obligations, court orders, and instructions from competent authorities.
• Platform Improvement: To analyse aggregated and anonymised usage data in order to improve the performance, design, and content of the coebet platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and seasonal promotions (Eid, Pohela Boishakh, BPL season, etc.) where you have provided consent. You may withdraw marketing consent at any time by emailing [email protected].

4. Legal Basis for Processing

coebet processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to fulfil our obligations under the Terms & Conditions agreed when you create an account, including account management and payment processing.
• Legal Obligation: Processing required to comply with anti-money laundering (AML) regulations, age verification requirements, and other applicable legal duties.
• Legitimate Interests: Processing for fraud prevention, platform security, and improving our services, where these interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have given explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. How We Share Your Information

coebet does not sell or rent your personal data. We share your information only in the following limited circumstances:

• Payment Processors: bKash, Nagad, Rocket, Upay, Visa, and Mastercard receive the transaction data necessary to execute your deposit or withdrawal. Each provider operates under its own privacy policy and security standards.
• Game Providers: Third-party game studios such as Pragmatic Play, Evolution Gaming, Ezugi, Spribe, NetEnt, and Microgaming may receive a session token and anonymised player identifier to authenticate your game session. They do not receive your full name, contact details, or payment information.
• Identity Verification Services: Accredited third-party KYC (Know Your Customer) providers may process copies of identity documents to verify your age and identity. These providers are contractually bound to handle your data securely and confidentially.
• Legal and Regulatory Authorities: We may disclose personal data to law enforcement agencies, regulators, or courts when required to do so by law or valid legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity. We will notify affected players before any such transfer takes effect.

All third-party partners who receive personal data from coebet are required to handle it in accordance with applicable data protection standards and are prohibited from using it for their own independent marketing or commercial purposes.

6. Data Retention

We retain your personal data for the following periods, after which data is securely deleted or anonymised:

Where retention is required by law or ongoing legal proceedings, we may retain data beyond the periods listed above until the relevant obligation or proceeding is resolved.

7. Your Rights

As a coebet player, you have the following rights regarding your personal data. To exercise any of these rights, please contact [email protected] with your registered account email address. We will respond within 30 days of receiving your request.

• Right of Access: Request a copy of the personal data coebet holds about you.
• Right to Rectification: Request that inaccurate or incomplete personal data be corrected or updated.
• Right to Erasure: Request deletion of your personal data, subject to our legal retention obligations. We cannot delete data we are legally required to retain.
• Right to Restriction: Request that we limit processing of your data in certain circumstances, such as while a dispute is being investigated.
• Right to Data Portability: Request that we provide your personal data in a structured, machine-readable format for transfer to another service provider.
• Right to Object: Object to processing of your data for direct marketing purposes at any time. You may also object to processing based on legitimate interests where your individual circumstances warrant it.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

8. Data Security

coebet implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
• Encrypted storage of sensitive data fields including identity document references and payment identifiers.
• Role-based access controls ensuring that only authorised coebet personnel can access personal data, and only to the extent necessary for their role.
• Regular security assessments and penetration testing of our platform infrastructure.
• Automatic session timeout after a period of inactivity to protect accounts on shared devices.
• Two-factor authentication available for account login to provide an additional layer of protection.

While coebet takes all reasonable precautions to protect your data, no online platform can guarantee absolute security. In the event of a data breach that affects your personal data, we will notify you and relevant authorities in accordance with applicable legal requirements, within the timeframes prescribed by law.

9. Cookies and Tracking Technologies

coebet uses cookies and similar tracking technologies to operate and improve the platform. The cookies we use fall into the following categories:

• Strictly Necessary Cookies: Required for the platform to function. These include session authentication cookies that keep you logged in during your visit. These cookies cannot be disabled without breaking core platform functionality.
• Functional Cookies: Remember your preferences such as language settings, preferred game categories, and responsible gaming tool configurations. These cookies improve your experience but are not strictly required.
• Analytics Cookies: Collect anonymised data about how visitors use the platform, including pages visited, time spent, and navigation paths. This data helps us identify and fix usability issues. We use aggregated data only — no individual player is identified through analytics cookies.

coebet does not use third-party advertising or retargeting cookies. We do not allow external advertising networks to place cookies on the coebet platform. You may adjust your browser settings to block or delete cookies at any time; however, disabling strictly necessary cookies will affect your ability to log in and use the platform.

10. Children and Minors

The coebet platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has created an account or provided personal data, we will immediately suspend that account, delete the associated data, and withhold any balance pending investigation.

If you believe that a person under the age of 21 has accessed the coebet platform, please notify us at [email protected] so that we can take appropriate action promptly.

11. International Data Transfers

coebet's primary servers and data storage infrastructure are maintained in secure data centres. Some of our third-party service partners — including game providers such as Pragmatic Play, Evolution Gaming, and Ezugi — may process data in jurisdictions outside Bangladesh. Where such transfers occur, we ensure that appropriate contractual safeguards are in place to protect your personal data to a standard equivalent to this Policy.

12. Third-Party Links

The coebet platform does not contain links to third-party websites. This Policy applies exclusively to data processed by coebet through coebet.vip. If you access any third-party service (such as your bKash or Nagad app) in connection with a coebet transaction, your use of that third-party service is governed by the relevant provider's own privacy policy, not this Policy.

13. Changes to This Policy

coebet reserves the right to update this Privacy Policy at any time. When material changes are made, we will post a prominent notice on the coebet platform and, where appropriate, notify you by email to your registered address. The revised Policy will become effective on the date specified in the notice. Your continued use of the platform after that date constitutes acceptance of the updated Policy.

We encourage you to review this Policy periodically to stay informed about how coebet protects your personal data.

14. Contact Us

For any privacy-related questions, data access requests, or concerns about how coebet handles your personal information, please reach out to our support team. All privacy requests are handled confidentially and responded to within 30 days.

Contact email: [email protected] (plain text — not a clickable link)

Please include your registered account username and a clear description of your request so we can locate your data and respond efficiently.